Electricity
Generation & distribution
Diesel, wind and solar generation feeding an island-wide 11kV distribution network to homes, businesses and industry.
Explore electricityNo faults or planned works reported · checked 10:37 on 5 November
Powering and supplying St Helena, every day.
Electricity, water and wastewater for the whole island. Check your supply, report a fault, or sort your bill, in a couple of taps.
Right now
Island supply status
Updated by the control room. If your supply is off and nothing is listed here, please tell us. We rely on your reports to pinpoint faults.
ElectricityNormal
Electricity supply is operating normally.
WaterNormal
Water supply is operating normally.
WastewaterNormal
Pumping stations and treatment are operating normally.
Renewable energy 9.3%
Wind and sun made 9.3% of the island's electricity in October to December 2025.
Last confirmed 08:57 on 9 October, more than 12 hours ago. If your supply is off, please report it.
Supply off and not listed? Check your breaker or stopcock first, then report it. Never assume we already know. Customer reports are how we locate a fault quickly.
What we do
Three utilities, one company
Connect Saint Helena Ltd is the island's multi-utility provider, regulated by the St Helena Utilities Regulatory Authority.
Water
Treatment & networks
Raw water capture, treatment and distribution, from reservoir to tap, with routine quality testing published openly.
Explore water
Wastewater
Sewerage & treatment
Collection, pumping and treatment of wastewater, protecting public health and the island's coastal environment.
Explore wastewaterOn the island
Generating and supplying St Helena
Diesel, wind and solar generation; rainfall captured, treated and delivered: the infrastructure behind every switch and every tap.
Transparency
Connect by the numbers
Figures published in our annual report and utility statistics. Each links to the document it comes from.
70+People employed on island
3Generation sources: diesel, wind, solar
24/7Emergency response cover
2013Year Connect was established
News & notices
Latest from Connect
Changes to utility charges: what you need to know
Sewerage standing charges rise 10% from 1 July 2026 and water tariffs 10% from 1 August 2026, as approved by the Utilities Regulatory Authority.
Read this notice: Changes to utility charges: what you need to knowElectricity tariff change from 1 September 2026
Electricity rises by 1p per unit from 1 September 2026. The St Helena Government is absorbing a further 2p of the fuel-price increase.
Read this notice: Electricity tariff change from 1 September 2026Leadership transition and Board changes
Phanual Shangwa leads Connect following Roeland van der Hoeven's departure, alongside proposals to strengthen the Board.
Read this notice: Leadership transition and Board changesAbout us
A commercially run company, owned by the island.
Connect Saint Helena Ltd was established in 2013 as part of a divestment programme moving utilities out of direct government delivery. Our mission is simple: provide utility services safely, reliably and at a viable cost to consumers.
We are regulated by the St Helena Utilities Regulatory Authority, and we publish our tariffs, accounts, strategic plans and water quality results openly.
Vision & values
Safe, reliable, affordable utilities delivered by a skilled island workforce.
Board & management
Named directors and management team, with published terms of reference. Meet the board
Regulation
Oversight by the St Helena Utilities Regulatory Authority. How we're regulated
Help
Common questions
What should I do if my power goes off?
Check your circuit breakers or fuses first and reset the main breaker. If power is still off, check outside around your meter for damage or fallen trees, but stay well clear of any downed wires and never try to move them.
If anyone is hurt or in immediate danger, call 999 first. Otherwise call us on 22255 in working hours, or the Power Station on 22602 out of hours.
My breaker keeps tripping. What now?
Disconnect any device that may have overloaded the circuit, then reset the breaker (some must be turned fully off before switching back on). If it trips again there may be a fault in your installation; contact a licensed electrician.
If your electrician confirms the problem is not on your side, report a fault to us.
Do I pay for water lost in a burst?
If the burst is on your side of the meter, yes: it costs money to capture, treat and distribute water. Check your consumption regularly so an undetected leak doesn't build up on your bill.
Who is responsible for my meter?
Connect is responsible for all service lines and cable up to and including your meter and service cut-out fuse. Everything beyond the meter is the property owner's responsibility.
How do I set up Direct Debit?
Complete a Direct Debit mandate, available from our office or our documents library, and hand it in at the Bank of St Helena. The amount owing is then taken from your Bank of St Helena account on the 29th of the month the bill is due. Questions? Call Billing on 22341.
How cold should I keep my fridge and freezer?
Keep your fridge at or below 5°C and your freezer at or below −18°C. Anything colder than that uses more electricity than it needs to without keeping food any safer.