Transparency
Documents & publications
Forms, tariffs, policies, water quality results, strategic plans, accounts and vacancies: one searchable library instead of thirteen separate menu pages.
Matches titles and summaries. Results update as you type.
Job application form Needed for every vacancy. CVs on their own are not accepted. Direct Debit mandate form Complete and hand in at the Bank of St Helena to pay by Direct Debit. Application for a new electricity supply Apply for a new or upgraded electricity connection to a property. Change of occupier (tenant) application Tell us when a property changes hands so bills go to the right person. Electricity tariff change from 1 September 2026 Electricity rises by 1p per unit; a full breakdown of the fuel, overhead and subsidy components. Changes to utility charges: what you need to know (July 2026) Sewerage standing charges up 10% from 1 July 2026; water up 10% from 1 August 2026.
Utilities tariff schedule 2026/27 Coming soon The full approved schedule of charges for all customer classes.
Tariff schedule from 1 July 2025, including other charges and fees Full water, drainage and electricity schedule, with connection, disconnection and other fees. Annual water quality report 2025 Coming soon Full-year water quality performance against regulatory standards.
Treated water laboratory results: 23 & 25 February 2026 The most recent published laboratory results for treated drinking water. List of licensed electricians (wiremen), October 2026 Electricians licensed to work on installations connected to the network. Terms & conditions of service: Electricity The conditions on which electricity is supplied, amended August 2026, with the application form for a new or temporary supply. Terms & conditions of service: Water The conditions on which water is supplied, amended August 2026, with the application form for a new supply. Terms & conditions of service: Wastewater The conditions on which the wastewater collection service is provided, amended July 2022, with the application form for a connection. Customer complaints procedure How to raise a complaint, our response times, and how to escalate to the URA. Power lines and trees: planting guidance Safe planting distances near overhead lines, and who to call before you cut. Utility statistics: quarter 3, 2025/26 Generation, water production and network figures for October to December 2025. Annual report & accounts 2024/25 (year to 31 March 2025) Audited financial statements and directors' report. Utility statistics: full year 2024/25 Generation mix, water production, network performance and losses. Strategic plan 2023–2027 Connect’s strategy for 2023 to 2027, including the move towards renewable generation. Vacancy: Human Resources Officer First point of contact for HR enquiries, reporting to the Senior Human Resources Officer. Closing 18 November 2026. Vacancy (closed): Communications Officer Leads communications with customers, the media and staff. Closed 9:00am, Monday 5 October 2026. Press release: leadership transition and Board changes Phanual Shangwa to lead Connect; proposals to strengthen the Board. Vacancy (closed): Civil Engineer / Non-Revenue Water Coordinator Leads water management and leakage reduction, and oversees wastewater systems. Closed 7 September 2026. Update Monthly Billing September 2026 Update to the press release on monthly billing from September 2026. Electricity standing charge on empty properties The standing charge for properties using less than 10 units a quarter, from 1 December 2024, with disconnection and reconnection charges and when an exemption may apply. Customer update: electricity standing charges for empty properties (FAQs) Questions and answers on the empty property standing charge: what it covers, who pays it, two-meter properties and exemptions. Renewable Energy Phase 1: Request for Expression of Interest Rifle Range solar PV (at least 1.9 MWp) and battery storage (at least 2 MW / 8 MWh). Responses close 23 October 2026. Energy Delivery Plan v3.1 (August 2024) The pathway to 80% of electricity from renewables. Costs and timetable removed so as not to prejudice procurement.No documents match that search. Try a different term, or call us on 22255.
Can't find something? Documents previously published on the old site are being migrated. If you need a specific record, email enquiries@connectonline.co.sh and we'll send it to you.