Privacy notice
What personal information we collect through this website, why, how long we keep it, and what rights you have over it.
Data controller: Connect Saint Helena Ltd, Seales Corner, Jamestown, St Helena Island STHL 1ZZ.
Contact for data protection matters: administrator@connectonline.co.sh
What we collect through this website
This site has two forms. Neither requires an account, and neither asks for payment details.
Fault reports
| What | Why |
|---|---|
| Your name | To identify who reported the fault and respond to you |
| Contact number | So a crew can call you back for directions or access |
| Address or nearest landmark | To locate the fault |
| District | To route the job to the right team |
| Description of the fault | To triage and prioritise the response |
| Account number (optional) | To match the report to a supply more quickly |
| SMS updates preference (optional) | Only if you tick the box, to text you about this fault |
Meter readings
| What | Why |
|---|---|
| Account number | To apply the reading to the right account |
| Electricity and/or water reading, and date read | To bill you accurately |
| Contact number | Only used if a reading looks unexpected and we need to check |
Our lawful basis
- Fault reports and meter readings: necessary for the performance of your contract for the supply of utility services, and for our legitimate interest in operating and maintaining the network safely.
- SMS updates: your consent, given by ticking the box. You can withdraw it at any time by replying STOP or contacting us, with no effect on the fault report itself.
Where your information goes
Form submissions are processed by Netlify, our hosting provider, and are stored on servers outside St Helena. Netlify acts as our data processor under contract and does not use the data for its own purposes.
Submissions are then transferred into our internal job management and billing systems.
We do not sell personal information, and we do not use it for marketing.
How long we keep it
| Record | Retention |
|---|---|
| Fault reports | 24 months from the date the job is closed |
| Meter readings | For the life of the account, plus 6 years (billing and audit) |
| SMS contact preference | Until you withdraw it, or 24 months, whichever is sooner |
What this site does not do
- No third-party tracking or advertising cookies. The site sets no cookies at all.
- No analytics that identify you. If analytics are added later, this notice will be updated before they are switched on.
- No third-party fonts or scripts. Fonts are served from our own domain, so your IP address is not disclosed to any other company simply by visiting a page.
Your rights
You have the right to ask us for a copy of the personal information we hold about you, to have it corrected if it is wrong, to have it erased where we no longer need it, to restrict or object to how we use it, and to withdraw consent where consent is the basis we rely on.
To exercise any of these, contact administrator@connectonline.co.sh or write to the address above. We will respond within one month.
If you are unhappy with how we have handled your information, you may complain to us through our complaints procedure, and thereafter to the relevant supervisory authority for St Helena.
Changes to this notice
Material changes will be announced on our news page. This version applies from the date shown in the site footer.