Report a fault

Tell us what's wrong

If someone is in danger, or you can see a downed power line, sparking equipment or major flooding: call, don't fill in a form.

If anyone is hurt or in immediate danger, call 999 first. Fire, ambulance and police. Call this FIRST if anyone is hurt or in danger.

Then tell us, so we can make the network safe. Stay at least 10 metres away from downed or low-hanging wires, never move them, and never step in nearby water.

Emergency services · 999 Faults, working hours · 22255 Faults, out of hours · 22602

Before reporting a power cut, check your breakers and look at the supply status page to see if we already know. For water, check whether your stopcock is open and whether neighbours are affected.

Non-urgent fault report

We aim to acknowledge online reports within one working day. For anything urgent, please call.

Which service is affected? ElectricityPower cut, flickering lights, damaged meter or line WaterNo supply, low pressure, discoloured water, burst main WastewaterBlockage, overflow, odour, manhole issue Street lightingLamp out, or on during daylight

What's happening?

Tell us what you can see or hear, when it started, and whether neighbours are affected.

District

Address or nearest landmark

A landmark is fine if the property has no number.

Your name

Contact number

So a crew can call you back if they need directions or access.

Account number (optional)

Shown at the top of your bill. Helps us find your supply faster.

Text me updates on this report We'll use your number only for this fault, then stop.

We use these details only to respond to your report. They are stored on our hosting provider's servers outside St Helena and kept for 24 months. See the privacy notice for your rights, or contact administrator@connectonline.co.sh.

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