Emergency? Danger to life 999 Faults, working hours 22255 Faults, out of hours 22602

Island supply status

Supply status: Last reported: all supplies running normally

The control room has not confirmed this for over 12 hours, so it may not reflect what is happening now.

Last confirmed 08:57 on 9 October, more than 12 hours ago. If your supply is off, please report it.

  • Electricity Normal
  • Water Normal
  • Wastewater Normal

Service details

This page rechecks the control room feed every 5 minutes while it is open. If the data goes more than 12 hours without confirmation, the page says so rather than implying it is current.

Planned works & interruptions

Is anything affecting my area?

Happening now

    Nothing is happening right now.

    Coming up

      No planned work is scheduled.

      Recently finished

      1. Electricity Power Outage -  Preventative Maintenance

        Ended

        When: Wed 4 Nov, 09:00 to 15:00

        Where: Feeder No 3

        Districts: Longwood

        Full notice PW-2026-111

        Connect Saint Helena Ltd would like to advise the public that a scheduled power outage affecting consumers on Feeder No 3, supplying Barn View, Piccolo Hill, Deason’s Centre, Longwood Hangings, Ropery Field, Bottomwoods, The Weather Station, Rock crusher, One Webb, Bradleys, Horse Point and St Helena Airport for Wednesday 4th November 2026 from 9am to 3pm.

        This scheduled power outage is to carry out essential preventative maintenance.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

        Connect thank their customers for their cooperation during this time.

      2. Water Levelwood & Sandy Bay Water Issues

        Ended

        When: Mon 2 Nov, 08:58 to 16:00

        Where: Sandy Bay and Levelwood areas may be without water or experiencing low water pressure.

        Districts: Levelwood

        Full notice IN-2026-111

        Connect Saint Helena Ltd would like to advise the public that there is currently a fault at the Levelwood Treatment Plant. As a result, some consumers in the Sandy Bay and Levelwood areas may be without water or experiencing low water pressure. Staff are working to rectify the issue and ask consumers in these areas to please reduce their water consumption to essential needs only for the next 24 hours.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

        Connect thank their customers for their cooperation during this time.

      3. Water Water Interruption- Burst Water Main

        Resolved

        When: Thu 29 Oct, 09:44 to 16:00

        Where: Mrs. Elaine Arms residence in HTH to the Rock Club

        Districts: Half Tree Hollow

        Full notice IN-2026-101

        Connect Saint Helena Ltd would like to advise the public that there is currently an emergency water interruption in progress affecting consumers from Mrs. Elaine Arms residence in HTH to the Rock Club.

        This water interruption is due to a burst water main.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

        Connect thank their customers for their cooperation during this time.

      4. Electricity Preventative Maintenance Power Outage

        Ended

        When: Wed 28 Oct, 09:00 to 13:00

        Where: Feeder No 2: all of Thompson Wood, the Fitz Stevens Estate, Horse Ridge

        Districts: Blue Hill

        Full notice PW-2026-106

        Connect Saint Helena Ltd would like to advise the public that as part of their preventative maintenance programme, a power outage has been scheduled from 9.00 am to 1 pm on Wednesday 28th October 2026, affecting consumers on Feeder No 2, supplying all of Thompson Wood, the Fitz Stevens Estate and Horse Ridge.

        This scheduled power outage is to allow Connect to carry out essential High Voltage preventative maintenance.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

        Connect thank their customers for their cooperation during this time.

      Nothing has finished in the last 14 days.

      Earlier works

      1. Water Scheduled Water Interruption

        Ended

        When: Wed 21 Oct, 09:00 to 15:00

        Where: Silver Hill Shop, Levelwood to the Kingdom Hall Tank

        Districts: Levelwood

        Full notice PW-2026-105

        Connect Saint Helena Ltd would like to advise the public that there will be a scheduled water interruption on Wednesday 21 October from 9am to 3pm affecting consumer’s from Silver Hill Shop, Levelwood to the Kingdom Hall Tank.

        This water interruption is to allow Connect to carry out repairs to the water main.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

        Connect thank their customers for their cooperation during this time.

      2. Water Emergency Water Interruption

        Resolved

        When: Tue 20 Oct, 13:32 to 16:00

        Where: Consumers from Mrs. Elaine Arms residence in HTH to the Rock Club.

        Districts: Half Tree Hollow

        Full notice IN-2026-104

        Connect Saint Helena Ltd would like to advise the public that there is currently an emergency water interruption in progress affecting consumers from Mrs. Elaine Arms residence in HTH to the Rock Club.

        This water interruption is due to a burst water main.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

        Connect thank their customers for their cooperation during this time.

      3. Electricity Preventative Maintenance Power Outage

        Ended

        When: Wed 14 Oct, 09:29 to 12:30

        Where: Feeder No 2: Mount Pleasant, Shape, Wrangham’s
        +2 more places
        • Pine Gate
        • Bamboo Hedge

        Districts: Sandy Bay

        Full notice PW-2026-103

        This outage is to allow Connect to carry out essential maintenance and tree clearance.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

        Connect thank their customers for their cooperation during this time.

      4. Electricity Preventative maintenance Programme

        Ended

        When: Wed 7 Oct, 09:00 to 13:00

        Where: Feeder No 2: Writing Stone, Bagley’s Point, Coffee Grove
        +2 more places
        • The Gun
        • Banyan Cottage

        Districts: Sandy Bay

        Full notice PW-2026-110

        This outage is to allow Connect to carry out essential maintenance and replace a transformer.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

      5. Electricity Scheduled power outage on Feeder No 3

        Ended

        When: Tue 6 Oct, 09:00 to 15:00

        Where: Feeder No 3: Barn View, Piccolo Hill, Deason’s Centre
        +9 more places
        • Longwood Hangings
        • Ropery Field
        • Bottomwoods
        • The Weather Station
        • Rock crusher
        • One Webb
        • Bradleys
        • Horse Point
        • St Helena Airport

        Districts: Longwood

        Full notice PW-2026-061

        Connect Saint Helena Ltd would like to advise the public that a scheduled power outage affecting consumers on Feeder No 3, supplying Barn View, Piccolo Hill, Deason’s Centre, Longwood Hangings, Ropery Field, Bottomwoods, The Weather Station, Rock crusher, One Webb, Bradleys, Horse Point and St Helena Airport for Tuesday 6th October 2026 from 9am to 3pm.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

      6. Electricity Preventative maintenance

        Resolved

        When: Wed 2 Sept, 09:00 to 15:00

        Where: Feeder No 3: Deadwood, Mulberry Gut, Bertram’s Cottage
        +11 more places
        • Barn View
        • Piccolo Hill
        • Deason’s Centre
        • Longwood Hangings
        • Ropery Field
        • Bottomwoods
        • The Weather Station
        • Rock crusher
        • One Webb
        • Bradleys
        • St Helena Airport

        Districts: Longwood

        Full notice PW-2026-028

        Connect Saint Helena Ltd would like to advise the public that a scheduled power outage affecting consumers on Feeder No 3, supplying Deadwood, Mulberry Gut, Bertram’s Cottage, Barn View, Piccolo Hill, Deason’s Centre, Longwood Hangings, Ropery Field, Bottomwoods, The Weather Station, Rock crusher, One Webb, Bradleys and St Helena Airport for Wednesday 02 September 2026 from 9am to 3pm.

        This scheduled power outage is to carry out essential preventative maintenance.

        The Connect enquiry line at Seales Corner 22255 can be contacted should customers require any additional information.

        Connect thank their customers for their cooperation during this time.

      7. Wastewater Pump station service

        Resolved

        When: Mon 27 Jul, 07:00 to 11:00

        Where: Jamestown seafront

        Districts: Jamestown

        Full notice PW-2026-121

        Scheduled servicing of the seafront pumping station. No interruption to properties is expected.

      8. Electricity Pole replacement

        Resolved

        When: Thu 23 Jul, 08:30 to 12:30

        Where: Longwood to Deadwood feeder

        Districts: Longwood

        Full notice PW-2026-118

        Replacement of a deteriorated pole on the Deadwood feeder. Affected customers have been notified by SMS and radio.

      9. Water Mains flushing

        Resolved

        When: Wed 22 Jul, 09:00 to 13:00

        Where: Half Tree Hollow

        Districts: Half Tree Hollow

        Full notice PW-2026-114

        Routine mains flushing to maintain water quality. Short interruptions and temporary discolouration are possible. Run your cold tap until clear before use.

      10. Electricity Unplanned fault

        Resolved

        When: Sat 18 Jul, 11:20 to 14:42

        Where: St Pauls

        Districts: St Pauls

        Full notice IN-2026-047

        Cable fault affecting part of St Pauls. Located and repaired; all customers restored at 14:42.

      No earlier works.

      Planned work windows are indicative. Customers affected by planned work are told in advance by SMS, radio and this page.

      What happens when something goes wrong

      How we restore your supply

      1. You report it

        Your call or online report helps us pinpoint the extent of a fault.

      2. We locate it

        The control room matches reports with network readings to find the fault.

      3. A crew is sent

        A response team goes out with the right plant and materials.

      4. Supply restored

        This page is updated and affected customers are told.