Updates from St Helena's electricity, water and wastewater provider. 2026-10-27T00:00:00Z https://www.connectsainthelena.com/ Connect Saint Helena Ltd 2026-07-01T00:00:00Z https://www.connectsainthelena.com/news/utility-charges-july-2026/ <p>The Utilities Regulatory Authority has approved increases to water and sewerage charges as part of the regulated tariff framework that keeps St Helena's essential services sustainable.</p><h2>Sewerage</h2><p>From <strong>1 July 2026</strong>, sewerage standing charges increase by <strong>10%</strong>, in line with Utilities Regulatory Authority Gazette 57 of 2026. This supports the operation, maintenance and eventual replacement of wastewater infrastructure.</p><h2>Water</h2><p>Under Utilities Regulatory Authority Gazette 62 of 2025, water tariffs increase by 10% each year until they reflect the full cost of supplying water, or until the Authority directs otherwise. The next increase takes effect on <strong>1 August 2026</strong> and appears on bills issued from that date.</p><h2>Electricity</h2><p>Electricity tariffs follow the cost of the diesel used for generation, so they can move as global fuel prices change. Any change is made within the approved framework, and customers are told before it takes effect.</p><p><a href="https://www.connectsainthelena.com/assets/docs/utility-charges-changes-2026-07.pdf">Read the notice (PDF)</a> · <a href="https://www.connectsainthelena.com/billing/#tariffs">Current tariffs</a></p> 2026-08-19T00:00:00Z https://www.connectsainthelena.com/news/electricity-tariff-change-september-2026/ <p>From <strong>1 September 2026</strong>, the electricity tariff increases by <strong>1p per unit</strong> for both domestic and commercial customers.</p><p>The adjustment responds to a recent rise in fuel prices. The St Helena Government anticipated this pressure and is absorbing an additional 2p per unit through extra subsidy to Connect, so the increase passed on to customers is limited to 1p.</p><figure class="tariff-split" data-draw=""><figcaption>How the 3p rise in cost per unit is shared</figcaption><div class="tariff-split__bar" role="img" aria-label="Of the 3p rise in cost per unit, customers pay 1p and the St Helena Government absorbs 2p."><span class="tariff-split__seg tariff-split__seg--you" aria-hidden="true">You pay 1p</span> <span class="tariff-split__seg tariff-split__seg--gov" aria-hidden="true">Government absorbs 2p</span></div><p class="tariff-split__note">Per unit (kWh), for domestic and commercial customers alike.</p></figure><table><thead><tr><th>Customer type</th><th style="text-align:right">Before</th><th style="text-align:right">From 1 September 2026</th></tr></thead><tbody><tr><td>Domestic, first 1,000 units</td><td style="text-align:right">£0.46 per kWh</td><td style="text-align:right">£0.47 per kWh</td></tr><tr><td>Domestic above 1,000 units, and commercial</td><td style="text-align:right">£0.57 per kWh</td><td style="text-align:right">£0.58 per kWh</td></tr></tbody></table><h2>How the tariff is made up</h2><p>The full breakdown, including the fuel component, overheads, subsidies, the domestic discount and the uplift for higher use, is in the <a href="https://www.connectsainthelena.com/assets/docs/tariff-change-electricity-2026-09.pdf">press release (PDF)</a>.</p><p>We know tariff changes affect households and businesses. If you are finding your bill hard to manage, please <a href="https://www.connectsainthelena.com/billing/#help">talk to us about payment options</a> or call <a href="tel:+29022255">22255</a>.</p> 2026-08-26T00:00:00Z https://www.connectsainthelena.com/news/leadership-and-board-changes/ <p>Connect Saint Helena Ltd is strengthening its leadership and governance arrangements as it enters an important period of delivery across its energy, water and wastewater programmes.</p><h2>Leadership transition</h2><p>Roeland van der Hoeven resigned as Chief Executive Officer for family reasons, with his final day agreed as 14 September 2026. He continued to act as CEO remotely until then to ensure an orderly handover.</p><p>Phanual Shangwa, a long-standing member of the Connect team with extensive knowledge of the organisation and its programmes, leads the company from 15 September 2026, providing continuity across its work on renewable energy, water and wastewater.</p><h2>Strengthening the Board</h2><p>At an Extraordinary General Meeting on 3 September 2026, the shareholder was asked to increase the maximum size of the Board from seven to eight members. This allows the company to fill an existing Board vacancy while appointing an additional member, widening the diversity, experience and expertise available to the Board.</p><p><a href="https://www.connectsainthelena.com/assets/docs/leadership-board-changes-2026-08.pdf">Read the full press release (PDF)</a> · <a href="https://www.connectsainthelena.com/about/board/">Meet the Board and management team</a></p> 2026-10-09T00:00:00Z https://www.connectsainthelena.com/news/pr-low-winter-rainfall-water-conservation/ <p><strong>Public Notice</strong></p><p><strong>Low Winter Rainfall Prompts Call for Immediate Water Conservation</strong></p><p>The community is urged to use water sparingly as below-average rainfall and potential El Niño conditions may impact water availability during the coming summer season.</p> 2026-10-27T00:00:00Z https://www.connectsainthelena.com/news/meter-reading-submissions/ <p>Customers who wish to submit their own electricity and water meter readings may do so between 1 and 7 November 2026 for November invoicing. Customers who call in their readings will have an actual reading applied to their next bill, not an estimate.</p><p>Customers in the following areas may submit their readings if they choose to:</p><ul><li>Levelwood, Sandy Bay, Blue Hill, Deadwood, and Longwood, Alarm Forest, Rupert’s, Jamestown, Ladder Hill to Three Tanks and Lower Half Tree Hollow (Veranda Quarters to Evergreen Tree).</li></ul>